5 Lines for the
Moment It Turns
Nobody loses a hard conversation at the opening. They lose it ninety seconds in — at the first turn — because they have no next sentence ready.
Two pages. Five word-for-word lines for the moments that derail people: when they cry, when they outrank you, when they agree too fast. Plus six words to cut from your vocabulary today.
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From Darryl S. Diggs, Jr., Ed.D. — certified mediator, twenty years in K–12 leadership, author of The Fire Within.
Why these five?
They’re the arc of an entire conversation: how to start it, how to survive the worst moment, how to do it upward, how to catch a fake yes, and how to close it so it holds. Five lines, and you can see the whole shape of the thing.
There are 28 more where these came from. Those live in the Phrase Bank, which comes with the December session.