Last updated: September 2026
Diggs at the Table is committed to delivering professional learning experiences and advisory services of consistent quality. This policy explains when a refund is available, when it is not, and how to request one.
Live Sessions and Digital Learning Products
We want you to register with confidence.
If you purchase a live virtual session — including Say It Anyway, Back to the Table, or The Table Series bundle — you may request a full refund within seven (7) calendar days of your purchase date, provided the request is received before the session begins.
Refunds are issued to the original method of payment. Please allow five to ten business days for the credit to appear on your statement, depending on your financial institution.
Requests received more than seven days after purchase cannot be honored, as session materials, participant capacity, and facilitation resources are committed in advance.
Transfers
If your schedule changes, you are not limited to a refund. At any point before a session begins, you may transfer your registration to:
- A future session of the same program, or
- A colleague within your organization
Transfers are available at no cost and are not subject to the seven-day window. To arrange one, email us at the address below with your order number and the name of the person or session you would like to transfer to.
If You Cannot Attend Live
Every registrant receives the full session replay and all accompanying materials. Being unable to attend live is not, on its own, grounds for a refund, because the complete value of the program remains available to you.
If We Cancel
In the rare event that Diggs at the Table postpones or cancels a session, you will be offered your choice of a transfer to the rescheduled date or a full refund, regardless of when you purchased.
Consulting, Mediation, Coaching, and Speaking Engagements
All professional services are non-refundable.
This includes, without limitation:
- Mediation and conflict resolution services
- Organizational consulting and assessments
- Executive and leadership coaching
- Keynotes, workshops, and professional development facilitation
- Retainer agreements and multi-session engagements
- Custom or organization-specific program development
These engagements require the reservation of dates, preparatory work, and the decline of other opportunities. Payments secure that commitment and are not returnable once received.
Scheduling changes for professional services are governed by the terms of your individual engagement agreement or statement of work. Where those terms conflict with this policy, the engagement agreement controls.
Books and Other Third-Party Purchases
The Fire Within and any other titles purchased through Amazon or another retailer are subject to that retailer’s return policy. Diggs at the Table cannot issue refunds for purchases we did not process.
How to Request a Refund
Email [your email address] with:
- The name used at purchase
- Your order number
- The program purchased
- A brief note on the reason for the request
Every request receives a response within two business days.
Chargebacks
If you believe a charge is in error, please contact us before initiating a dispute with your card issuer. Nearly every billing question is resolved faster directly, and we would rather fix the problem than have it decided by a third party.
Questions
Contact ddiggs@achievementfourall.com. We read every message.