5 Lines for
the Moment
It Turns.
What to say when the hard conversation stops going the way you planned.
Nobody loses a hard conversation at the opening. They lose it ninety seconds in, at the first turn, because they have no next sentence ready.
Two pages. Five word-for-word lines for the moments that derail people: when they cry, when they outrank you, when they agree too fast. Plus six words to cut from your vocabulary today.
From Darryl S. Diggs, Jr., Ed.D., certified mediator, twenty years in K–12 leadership, and author of The Fire Within.
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The whole shape of the conversation.
They’re the arc of an entire conversation. Five lines, and you can see the whole shape of the thing.
There are 28 more where these came from. Those live in the Phrase Bank, which comes with the December session.
See What’s Coming December 3How hot is your conflict?
Nine questions tell you if what you’re carrying is a Blip, a Clash, or a Crisis. Then you get the exact words to start the conversation.